Position Title: DISPATCHER

Internal Close Date: 12/01/2020
Requisition Number: 15333714
Position Code: 287
Department: Lifeguard Dispatch
FTE Status: 0.9
Position Type: BUDGETED
Shift: Rotating
Salary Range: Market competitive, based on experience

Internal applicants - please refer to the job description on the Compensation Department intranet site for wage rate information.

Position Summary:
Communicate information to appropriate individuals. Patient care protocols are delineated by the Albuquerque-Bernalillo County Emergency Medical Service Board. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.
  • COMMUNICATION - Communicate accurate information in a timely manner to appropriate departments and personnel

  • COVERAGE - Perform Physician Access Line services acurately documenting all related information when assigned to provide coverage

  • SERVICE - Ensure customer satisfaction by providing high quality service, meeting or exceeding department customer service goals

  • DATABASE - Update and maintain computer database

  • DISASTER - Activate Hospitals disaster plan per policy in coordination with the Emergency Department, Hospitals management and the HSC

  • DISPATCH - Dispatch and coordinate flight transport requests

  • DOCUMENTATION - Provide accurate documentation of flight-following and dispatch activities

  • EQUIPMENT AND SUPPLIES - Monitor and stock supply areas; maintain equipment as appropriate

  • MEETINGS - Attend education sessions, department and other meetings as appropriate

  • MONITOR - Monitor Concern Network activities and provide flight follow-up

  • MONITOR - Perform continuous monitoring of radio medical channels and dispatch request line

  • MONITOR - Provide ongoing monitoring of incoming transfers and bed status

  • ORIENTATION - Assist in orienting new employees as required

  • PATIENT CARE - Assist in patient care activities in the Emergency Department during disaster or MCI incidents or other situations as needed

  • QUALITY - Participate in department quality programs

  • QUOTE - Provide quote information for prescheduled flights in conjunction with clerical support to requesting persons or agencies

  • STATUS - Monitor EMSystem internet site for hospital divert status changes and update as needed; activate MCI protocols as situations arise and coordiante MCI communications

  • TRIAGE - Answer all incoming ambulance radio traffic; make preliminary determination of patient destination within the Hospital; activate specialty teams as needed

  • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols

  • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes

  • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk

  • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner

  • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

  • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

  • Education Requirements:
  • High School Diploma or GED equivalent

  • Nat Assoc of Air Medical Communications Spec tng or w/i 1 yr

  • Experience Requirements:
  • 2 years directly related experience

  • Licensure/Certification Requirements:
  • Licensure as an EMT-P by the New Mexico Emergency Medical Services Board

  • Physical Demands Requirements:
  • Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  • Testing Requirements:
  • Tuberculin Skin Test required annually

  • Working Conditions Requirements:
  • Minor Hazard - physical risks, dirt, dust, fumes, noise